JOB SUMMARY:

The Crisis Line Specialist is responsible for assisting clients in accessing services, as well as those in crisis in the most efficient and effective manner through the Access and Assessment Center.

1. Assists individuals in accessing services through the use of established protocols: - Responds appropriately and timely to communication (phone, text, E-mail, etc.) from or for individuals in crisis. - Schedules appointments for individuals. - Performs clinical triage assessments. - Appropriately responds to calls from internal and external referral sources. Clinical Intake: - Part 1: Obtains thorough and accurate clinical intake information for determining level of care. - Part 2: Schedules or refers individuals to appropriate practitioner and/or program.

2. Maintains and compiles statistical and outcome data for various programs and services.

3. Assists UR Department with administrative tasks.

4. Maintains a professional demeanor with clients by treating them with dignity and respect. Maintains client confidentiality within appropriate clinical parameters.

5. Actively participates in the multi-disciplinary team environment of the Access and Assessment center including attending required staff meetings.

6. Completes in-service trainings and corporate trainings in a timely manner.

7. Fosters collaborative working relationships among members of the leadership and management teams and programs.

8. Other duties as assigned.

Minimum Qualifications: 

+ High School Diploma/GED

About RiverValley Behavioral Health, Acumen Counseling Services:

At RiverValley Behavioral Health, Acumen Counseling Services, we are committed to being an employer of choice in our communities. We have talented staff who are dedicated to improving our communities by empowering people to become the best versions of themselves.
At RiverValley, we aspire to meet the needs of every patient we encounter. We are passionate about extending a hand to those in need of behavioral health services. Explore below to see how a career with RiverValley Counseling Services can bring you professional and personal fulfillment.

Benefits:

Full-Time Benefits

Financial Wellbeing:

• Competitive salary and generous benefits package
• 403b and Other Retirement Planning
• Benevolence Fund

Health and Wellness:

• Comprehensive health insurance coverage, including dental and vision.
• Life Insurance
• Long-term Disability
• Employee Assistance Program (EAP) for mental health and other support
• Wellness initiatives

Professional Development:

• Ongoing training programs.
• Tuition Reimbursement Program

Work-Life Balance:

• Generous paid time off, including holidays and vacation days.
• Paid sick days

Additional Perks:

• Referral Bonuses
• Employee discount programs with partner companies.
• Social events, team-building activities, and company-wide events.

Screening Requirements: Motor Vehicle, Drug Screen, and Criminal Background Check

Additional Information: EOE/M/F/VET/Disab